Privacy Policy

Introduction

OutStaccum ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (outstaccum.com), use our services, or interact with us in any way.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Commonwealth) and applies to all personal information we collect about individuals.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, postal address
• Professional Information: Job title, company name, industry, professional background
• Course Information: Course preferences, speaking experience level, learning goals
• Communication Records: Correspondence, feedback, testimonials, support requests
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Marketing Preferences: Newsletter subscriptions, communication preferences

Technical Information

We automatically collect certain technical information when you visit our website:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on site, referral sources, search terms
• Cookies and Tracking: Information stored through cookies and similar technologies

Information from Third Parties

We may receive information about you from:

• Social media platforms when you interact with our content
• Professional networks and referral partners
• Public databases and professional directories
• Event organisers and co-marketing partners

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Providing public speaking training and courses
• Processing course enrolments and payments
• Delivering educational materials and resources
• Providing customer support and responding to inquiries
• Facilitating corporate training programs

Communication

• Sending course confirmations, schedules, and updates
• Providing newsletters and educational content
• Responding to your questions and requests
• Sending important service announcements
• Following up on course completion and satisfaction

Business Operations

• Improving our courses and services
• Conducting market research and analysis
• Managing our business operations
• Complying with legal and regulatory requirements
• Protecting against fraud and security threats

Marketing and Promotion

• Promoting relevant courses and services
• Sharing success stories and testimonials (with permission)
• Inviting you to events and webinars
• Personalising marketing communications
• Measuring marketing effectiveness

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Website hosting and cloud storage providers
• Email marketing and communication platforms
• Payment processing services
• Customer relationship management systems
• Analytics and website optimisation tools

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes and court orders
• Respond to government requests and investigations
• Protect our rights, property, and safety
• Protect the rights and safety of others
• Prevent fraud or criminal activity

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

Consent

We may share your information with your explicit consent, such as:

• Publishing testimonials or success stories
• Sharing contact details with networking partners
• Including photos in marketing materials

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and personalise your experience
• Marketing Cookies: Used to deliver relevant advertisements and track marketing campaigns

Cookie Management

You can control cookie settings through our cookie consent banner and your browser settings. Please note that disabling certain cookies may affect website functionality.

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Secure data storage and backup systems
• Regular security monitoring and updates
• Firewall and intrusion detection systems
• Secure payment processing through trusted providers

Administrative Safeguards

• Access controls and user authentication
• Regular staff training on privacy and security
• Data handling policies and procedures
• Incident response and breach notification plans
• Regular security assessments and audits

Data Breach Response

In the unlikely event of a data breach, we will:

• Assess and contain the breach immediately
• Notify relevant authorities as required by law
• Inform affected individuals promptly
• Take steps to prevent future breaches
• Provide support and guidance to affected individuals

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

Retention Periods

• Course participants: 7 years after course completion for educational records
• Marketing contacts: Until you unsubscribe or request removal
• Website visitors: Analytics data retained for 26 months
• Customer support: 3 years after last interaction
• Financial records: 7 years as required by law

Secure Disposal

When information is no longer needed, we securely delete or destroy it using industry-standard methods to prevent unauthorised access or recovery.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information:

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Receive a copy of your information in a portable format

Consent and Opt-Out

• Withdraw consent for marketing communications
• Unsubscribe from newsletters and promotional emails
• Opt out of non-essential cookies and tracking

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Request restriction of processing for specific purposes
• Object to processing based on legitimate interests

Complaints

If you believe we have not handled your personal information in accordance with this policy or privacy laws, you can:

• Contact our Privacy Officer directly
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

International Transfers

Some of our service providers may be located outside Australia. When we transfer your information internationally:

• We ensure adequate protection through appropriate safeguards
• We use providers that comply with recognised privacy frameworks
• We maintain contractual obligations for data protection
• We limit transfers to what is necessary for service delivery

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date
• For significant changes, we will provide additional notice
• Your continued use of our services constitutes acceptance of changes

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your privacy-related inquiries within 30 days or as required by applicable law.